This is Pixel ITT's green tech support service

In the quest to reduce green house gases Pixel ITT is promoting our asap remote tech support service to all our clients and folk they know. We're doing less kilometres in the service van giving us more time in our office, using our broadband internet service to work smarter.

Green technical support also helps us to offer you quicker, lower cost service because we don't need to drive to your place for most of our service calls.

Recently we performed a study of service calls and the results showed that we spend a lot of time in the vehicle getting there rather than working on your computer solving problems.

Green computer services also give us the ability to broaden our service area outside the St George and Sutherland area of southern Sydney's suburbs.

Call us today

We'll be there quicker than the time it takes to make a coffee.

More info about asap Remote Support

Privacy and confidentiality.

When we are working on your computer, either on-site or remotely, your confidential information is treated as "strictly confidential".

This is an exclusive service.

asap remote technical support is limited to existing clients of Pixel ITT and clients referred to Pixel ITT by our clients and colleagues..

Security and Control.

You are in control of the connection and all connections.
Pixel ITT cannot connect to your computer or system without your expressed approval and without your invitation.
 

You need to initiate every asap remote support session.
asap remote support software will only stay active until the end of the support incident when the program is automatically removed from your system.

Encryption.

Most of our customers are able to connect through an encrypted link, so anyone between your office and ours is not able to decipher the screen and keyboard information passing between our computers. We will always attempt to use an encrypted connection before using the fallback un-encrypted method.

Not quite sure?

If at any time your are unsure of the safety or security of asap remote support, ask Greg at Pixel ITT. You may terminate the asap support session by 'right clicking' on the square Dualdesk icon in the tray of your PC.

Charges, hours of service & availability.

Business hours, 9.00 am to 6.00 pm Monday to Friday AEDST.

Service is provided on a 'next available time' basis.
 

There is a session connect charge of AUD$20.00 and a per minute charge of AUD$1.50.

Out of business hours asap remote support session connect charge is AUD$20.00 with a per minute charge of AUD$2.75.
Charges are payable at the time of service.

Phone First.

To initiate an asap Remote Support session you need to phone us. We do not respond to incoming asap support requests without knowing who is initiating the asap support session.
We also need to be ready to help you.

Just ask Greg nearly anything