Pixel ITT

PC software sales, service, support

 

News about Dualdesk Remote Support Software
use Dualdesk for Remote Tech Support to your customers today

Advantig Dualdesk software news, for Australia

DualDesk remote tech support tool - customer remote assistance.

Pixel ITT named as international
Dualdesk distributor of the year - 2006

Pixel ITT - Dualdesk 2006 distributor of the year.

Review the full list of Dualdesk changes from DualDesk.com

28/10/2009 DualDesk Video Demo released.

DualDesk Tech view. These 2 Videos show the capacity for DualDesk to stream video and sound (sound under development) through a demonstration support session. DualDesk remote support software remote controlling a Vista Ultimate 64bit PC from a Windows XP system demonstrating the graphics performance and
responsiveness of the DualDesk software. DualDesk Streaming Video Demos

12/10/2009 DualDesk 20.2.0.0 released.

Continuing improvement. DualDesk now has VNC compatibility built into both the viewer and server. Also in V20.1.1.0 Optimized screen capture for more speed with lower CPU use.
More info on DualDesk here

26/9/2009 DualDesk 20.1.1.0 released.

Continuing Enhancements. DualDesk continually improve and enhance their PC Remote Control Tool's features to keep pace with PC program and operating system evolution.
The DualDesk the customer module now gives the remote user more information about file transfers and changes as they are mode by the technician.
More info on DualDesk here

22/8/2009 DualDesk 20.1.0.0 released.

Optimisation and enhancements. Improved screen updates with updated capture engine. Optimised code for smaller file size and speed. Check if customer module already running, many other improvements. More info on DualDesk here

6/4/2009 DualDesk 20.0.0.0 released.

Better Vista start-up support, support for upto 8 monitors, improved transparent menu, graphic vision, faster video support, improved file transfer and many other improvements to this invaluable service /support tool.
Visit Pixel ITT downloads to start your trial of DualDesk now -> DualDesk download - remote computer support software

3/3/2008 DualDesk 19.0.6.9 release.

Updated digital signatures, Updated for Vista install, Viewer clock mode option plus other minor changes.
Visit Pixel ITT downloads to start your trial of DualDesk now -> DualDesk download - remote computer support software

26/1/2008 DualDesk 19.0.6.8 available.

Recompiled & re-uploaded to fix compiler problem
updated the digital signatures on all of the exe and dll files
Cleaned up and optimized customer module installer,
plus more detailed updates.

DualDesk Version 19.0.6.7 released

DualDesk V 19.0.6.7
Adds a customizable feedback prompt at the end of the remote IT support session.

DualDesk update (released 1st Jan 2008)

DualDesk V 19.0.6.4 improved re-connection / disconnection, rebuilt (optimised) for better speed with Windows Vista. Many improved build options including decreased re-connect time; improved re-connect routines; 10 Custom Tool commands can be used to launch tools from a website; Optional on-screen timer..
Multiple product improvements made to this release.

DualDesk update (19 Oct 2007)

Version v19.0.5.9 released. Logging of building new customer modules and some other changes.

Late News on DualDesk (3/4/2007)

March 27 2007, V 19.0.5.2 Added additional support for 64 bit Windows.

DualDesk version 19.0.5.0 is now available for download. Vista support is being improved steadily.

v19.0.5.0 - Improved uninstall for Vista and application modes.

v19.0.4.9 - More Vista optimizations. Added extra functions/features to support planned improvements to next RemoteStart.

4/3/2007. Version 19.0.4.6 releases - runs on Vista.

 

Version 19.0.4.6 runs as an application in Windows Vista. This is a limited Vista support - more development is underway.

 

DualDesk version 19.0.5.0 is now available for download.

Vista support is being improved steadily.

 

v19.0.5.0 - Improved uninstall for Vista and application modes.

v19.0.4.9 - More Vista optimizations. Added extra functions/features to support planned improvements to next RemoteStart.

 

 

7/10/2006. Version 18.9.2.9 has been released.

 

New features include:

  • Redirector mode allows all techs to use same public address and same port. (This uses the DualDesk Proxy software not the repeater).

  • Added beeps to chat request to get customer's and/or tech's attention.

  • Added option to uninstall and reboot remote computer to prevent leaving unattended computer logged in.

  • Added option to force remote system reboot (Emergency Reboot).

  • Improved re-connect routines to re-initialize the NIC and TCP connection and refresh the DNS lookup after 10 minutes of failed reconnect attempts.

26/5/2006. Planed improvements for DualDesk

Remote control access helpdesk for customer support providers.

... are almost out of beta testing...

We've added a Redirector Mode (not repeater) to allow multiple techs to use the same public IP address and port (even if they are not at the same server).

It's not Repeater Mode and doesn't require the tech (or customer) to login to a repeater or anyone enter any codes.

29/4/2006, Updated version of DualDesk released

Version 18.9.2.5 released which has added functionality.

  • Webget web-based configuration to the DualDesk customer modules,

  • the tools (system config, device manager etc) to the Viewer menu side of the connection instead of just the customer system tray
    (Adding to ease of use on the customers desktop, during connected sessions).

  • Webstart utility (which is a stand-alone program not dependent on DualDesk).
    Webstart is particularly useful when a customers PC is not able to open a web browser window (usually due to spyware in the system).

More on Webstart.

This is used to run any program directly from a website instead of saving it to disk or having to load a web browser. The WebStart.exe file can be placed anywhere on the local hard drive or network share and is typically run from an icon on the user's desktop as a shortcut but can also be executed by a 3rd party program, batch or script file. This is useful for situations where the user's web browser is malfunctioning or blocks all downloads. This also helps ensure the user is always running the most current version of your DualDesk software.

12/05/2006, Pixel ITT -
Australian reseller for Advantig DualDesk

Welcome to Team DualDesk.

Phil Money CEO Advantig, LLC

For more information please contact Pixel ITT or use the response form on the right.
 More info on DualDesk Remote Desktop, Please