Dualdesk pc remote control software
professional tech support program
Provide professional remote support service to
your customers
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Give your customers Immediate help using Dualdesk
Picture these scenarios, that I'm sure you're familiar with...
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New program license needs to be installed (time required remote <5 minutes or onsite >45 minutes)
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Client has forgotten your instructions, or can't follow simple directions (simple for whom)
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Loyal customer needs a local to a remote computer configured using RDP Remote Desktop Connection
- One interstate the other international -
A client needs training on a regular basis
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You'd like to check some details before quoting for a support task or a break-fix repair job
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Bookkeeper / accountant need to provide quick precise adjustment to their clients books / accounts
Imagine how much easier your support calls become with your new streamlined professional pc support service based on Dualdesk remote software
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Call the customer when you have the license code. Remote connect, load the license (3 to 6 minutes work)
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Calmly talk then through starting your remote support module from your website, then show them on-screen all while you talk them through the sequence again
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Call the Distant end, pre-configure RDP (Remote Desktop), test it from your office. Then call the nearer customer to setup / demo how Remote desktop Connection into the distant computer is used
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Connect once with your d\remote support tool Dualdesk remote control software, save the link on his desktop and perform your first session. Next time the customer simply talks to you on the phone and click on the link when you're ready
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Before the appointment is make, remote into the clients computer with their assistance to do your pre-work check
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Bookkeeper / accountant purchases a DualDesk license and then can provide quick accurate precise service without needing to rely on difficult verbal or emailed instructions to their customers
Smart solution to service time versus travel time - Dualdesk
Pixel ITT did an analysis of the travel time vs actual paid support time some time ago. We found for the average support call to our local small business and home user customer base which was just under one hour we were spending another hour in the time to and from the job. So for every hour of paid support we spent about an hour in traffic driving to the customer site.
With DualDesk the ratio between paid support time and travel time is much better. So without increasing the hours in the day we were able to increase the paid hours in every day.
So
easy - so powerful - Dualdesk keeps your customers and techs happy
Go to our website, fill out a simple form. Click on the Connect picture, enter a password and tech number and BINGO, you're talking to the customer and seeing exactly what they see on the screen.
Quick Powerful Enabling Easy to use
PC On line remote support
software, that's the Dualdesk difference
Contact Pixel ITT for a Dualdesk remote support trial today
At last, Remote Access Software that Works
Pixel ITT had been looking for some remote access solution for a few years. Like a lot of IT Support Professionals, we can’t be in 3 places at once and we typically spend a lot of time between jobs, in the car or looking for parking. In our average day we would waste hours in the traffic, unable to help customers with urgent problems.
That travelling time would be much better spent connected with paying customers, helping them and solving IT problems.
With Dualdesk we've found real remote support software that simply works, consistently, fast, easily.
How does Dualdesk connect through firewalls
As long as the customers computer can connect to the internet, Dual desk will most probably work. Dualdesk software on the customers pc make an outgoing connection direct to the tech support remote system.
Click – Quick – Connect – Remote service started
Our customers click a website link, and then under the direction of our staff connect direct into a support system, usually in 2 to 5 minutes, even on dial-up connections.
The Remote Access Software Pixel
ITT’s hooked on
and Now Selling.
As soon as Pixel ITT tested Dualdesk, PC remote control software, we were hooked. Customers were amazed and impressed when we tried the remote software with them.
Whether they were in Tasmania, Western Australia, Queensland, or Cronulla, using dial-up or Broadband, we were there in just a few minutes.
Pixel ITT, Australian Reseller for Dualdesk Remote Access Software.
Pixel ITT are ready to assist your with demonstrations, configuration assistance, advice, pricing and other help. Call 02 9529 6600
Save the environment, use your office computer not your car.
In 2006 our customers choose Local or Remote Service.
During 2006 50% of Pixel ITT’s service work has been performed remotely.
And today 5 minute support jobs only take just that, five minutes.
The Dualdesk advantage
Easy for customers to use, Unlimited clients, permanent license, connects through firewalls, no central gateway, chose your security preference, chose the Dualdesk edition for your business, upgradeable as your needs grow.
DualDesk is the PC remote support software that you own and control.
Happy customers, quick online service, more repeat business
Here's what one of our customers thinks of the ASAP Remote Support service Pixel ITT provide using Advantig Dualdesk Remote access control help desk software.
"As a constant user of computers both in
my office and professionally at events ASAP remote service is an
absolute Godsend. The small problem I was having that introduced the
service was fixed in about 8 minutes. I can see a whole raft of uses for
my business locally and in remote locations. An absolutely brilliant
concept, thank you Pixel ITT!"
Robert Gunn, IMC Productions
IMC Productions
Robert, as a happy client, often refers friends and colleagues to pixel itt for some quick remote tech support service, too.
Professionals experience providing support with Dualdesk.
Pixel ITT asked one of our IT Professional
clients for feedback on how Dualdesk had helped their business provide
training and support for customers.
"ZIENNA Logic provides CRM solutions
to small to medium enterprises.
The clients we service vary in IT skills and it's often a challenge to
talk through their requirements. In the past, we spent long periods of
time talking to a client over the phone on training and support issues.
Now, with Dual Desk, we easily connect to their PC and assist them with
their requirements. It has saved us many hours of phone calls and added
a new level of sophistication to the service we provide."
Richard Zielinski, ZIENNA Logic
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Product summary.What is Dualdesk?Dualdesk is fast and directDualDesk uses direct point to point (P2P) communications initiated from the customer's remote computer to connect directly to your tech support technician's computer. Refresh rates and response times quicker and file transfers are faster. No per connection charge, no monthly / annual feeWith no intermediate server or website to work through the security is higher. Also the software cost is a one off cost with No Charge for continued use or per connection fee. Dualdesk enables your customer support personnelDualDesk is a system to provide remote access, remote control or a remote display mechanism. Dual desk allows your engineers, Customer Support Technicians and your Help Desk Personnel to both control and view a customer's computer remotely. DualDesk may use automated scripts, embedded applications and websites to dynamically assign an engineer, technician or support desk member on-demand when a customer requires remote assistance. Dualdesk gives quick easy connectionDualDesk allows your internet connected computer (the Client or Viewer computer) -- to remotely view and control you customer's computer also connected to the Internet -- (the Server). Whatever is displayed on the Server’s screen is also shown on your technician's (Client or Viewer) screen. The Technician (Client) can then operate the (customers pc) Server remotely. Using this method the customer (Server) can see exactly what the technician (Client) is doing, and vice versa. Dualdesk file transfer / folder transferDualDesk also permits transferring files (or files in folders) between the two computers and a limited form of chatting (messaging), both useful for support. It is a useful tool that Tech support Help Desk Personnel can use to help users. Dualdesk through RoutersIf your customer can initiate an outbound connection from behind a firewall or NAT router there is no problem since initiating outbound traffic automatically opens the port for two-way communication the same as surfing the internet using a web browser. The exception to this is, if someone has specifically blocked the port(s) in the firewall or NAT router or if the workstation’s traffic is directed through a proxy server. Dualdesk single server portThe DualDesk server only needs a single port to communicate with a single viewer. More ports make it possible to connect to multiple systems simultaneously. Dualdesk small support module downloadTo make a connection, you do not need to know the TCP/IP address of the customer. Dualdesk individual configuration - readme - firewall / port warningPlease note that the DualDesk Viewer assumes there are no firewalls, NAT routers or Proxy servers on the listening TCP/IP connection. Firewalls can stop DualDesk from connecting. If the viewer is behind a firewall you must open up ports 5500 or the port your viewer is set to listen on to inbound traffic. If you change the default ports you must open up those ports instead. Eg: 5501, 5801 and 5901. Port 5500 (or the port you specify) is used by the DualDesk Viewer in “Listen Mode”.
For more information
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