DualDesk pc remote support, remote desktop control software

Professional online remote tech support system

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advantages

top features

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editions

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Choosing the right remote support solution has huge benefits, for your customers and your business.
DualDesk Remote Support System is an effective powerful tool expanding your business potential.

Brief description of DualDesk PC Remote Support Tool for PC Remote Desktop Support

DualDesk is software that allows IT Professionals and related professions to offer remote computer control to help solve and train their customers via their internet connected PC's quickly, easily, safely in a very cost effective way.

• Professionals start by downloading the free trial of the software (4MB) by DualDesk.
• They install the software on one PC. It's recommended that they register their trial software. The software allows the IT Pro to create Customer modules (small 400kb exe package) and create Tech support viewer modules for their support PC's.
• The customer module is basically a small one time server that uses parameters from the creation process to connect to the particular Computer support professional on the designated correction or port at the tech support centre.
• The tech support professional runs the viewer, and sets up the incoming connection path from the public internet to their particular support computer.
• When a customer calls or contacts needing help the support technician instructs the customer to download the support module from a website or email link.
  Download and support connection setup typically takes only 1 - 3 minutes.
• The customer support module installs the one time remote server on their computer using any special passwords or details the support tech provides.
• Once the module is running it connects to the support tech's pc usually with a connection message or tone.
•  By accepting the connection the support tech can see the customers pc screen, control their mouse and keyboard. The technician works on the computer remotely, just as if he were at the customer's premises.
• Once the issue is solved the support tech disconnects and the software on the customer's pc un-installs itself removing any re-connection vulnerability.

Editions - Options 5 Editions available
DualDesk is suitable and customisable for businesses from multi-site corporations needing full branding change of the DualDesk program down to single users in an IT service business or a bookkeeper/accountant wanting to give customers quick assistance from their home based office.

Like more info, ask Pixel ITT about DualDesk

DualDesk Remote Support Software Advantages

• One-time purchase with NO recurring fees     from AUD$391 (inc. GST)
• Reduce Customer Stress Quickly, Help your customers more quickly
• Economical, DualDesk Remote Control Help Desk Software save time and money
• Direct Connect, Peer to Peer Connection with no central server
• Easy Ah-Hoc Start-up, the Customer easily starts the software for the Remote support session
• Quick Connect, Customers connect to remote service in 1 or 2 minutes
• Expand your services, Offer Remote Support Service outside your local area
• Work Smarter, more efficient remote work with less lost time driving to jobs improves your income
• Be the Expert, Quickly troubleshoot client problems.
• Be prepared, Preview problems before on-site service, so you've got the right tools
• Immediate Assistance, Give customers Instant Tech Support
• Now?, say "Would you like that service now?" with confidence
• Country roads, Cutdown on long distance driving
• City streets - too frustrating?, Avoid driving on congested suburban roads

• Looking for the right remote solution? Try DualDesk today

• No limit on the number of customers you are able to service with a single tech seat license.
  That's right, UNLIMITED CUSTOMERS, No more to pay. Enquire today

 

DualDesk connection diagram

The customers do not need to open any ports into their network.
In Direct mode, each technician requires a separate port to be forwarded in the router to their workstation. 3 technicians require 3 ports
In Repeater mode, only 2 ports require forwarding to the DualDesk proxy software, The technicians do not need ports forwarded to their individual workstations. Customers connect to the proxy software on one port while technicians connect on a different port. This also allows technicians to support customers while they are out of the office at locations where they have no control of the firewall or router.
In Relay mode, only one port needs to be forwarded to the proxy software to allow all the technicians and customers to use the same public address and same public port. The technician workstations do not need any ports forwarded to their individual workstations.

Like more info, ask Pixel ITT about DualDesk

 

DualDesk Remote Support Software top features (just a few of DualDesks many features)

• Technician workstations use Microsoft Windows 7 / 2008 / Vista / 2003 / XP / 2000 desktop computers
• Direct connection, Point-to-point communications started by the customers remote computer connects directly to your support technician's computer. No third party involved (better cost control)
•  Single purchase, no have recurring fees, surcharges or unexpected maintenance outages
•  Small download. Ultra-Small 440 k download file size
•  Ad-Hoc support, no user pre-configuration needed on customers PC.
  Customer downloads connection file from your website or an email link or cd/disk
•  Configurable Tool box. Configure your own toolbox with an unlimited number of your favourite tools
•  Reboot the remote PC into SAFEMODE with networking and auto-reconnect
•  Service level. Runs as a Windows service so if the connection is lost or you need to re-start the remote system after making changes, you can re-boot the customers computer and it will auto-reconnect back to you before the logon prompt so you can continue working even if a remote user is not there to logon
•  User account. Windows administrator rights are not required. Works even if the remote user is logged on to Windows with a "Guest" account with no privileges to create folders or write to the registry
• Upgrade to more tech seats or a more advanced edition as your Remote Support System grows

Like more info, ask Pixel ITT about DualDesk

Imagine how much easier your support calls become
with your new streamlined professional pc support service
based on DualDesk remote support software

Get more info from Pixel ITT about DualDesk

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DualDesk options and prices

DualDesk comes in 5 editions suited to especially suited to your remote servicing preference.
Prices are for single tech seat, additional seats and 5 tech seats and are in Aussie Dollars for Australian customers to buy through Pixel ITT.
Site licenses and Multi-site licenses are available for large and multi-site businesses.
Note: NO limit on the number of customers you can support from a single seat.

• DualDesk Lite edition
  DualDesk Lite Edition is designed for Help Desks, Support Centres and Technicians that do not need to give the remote user the option to restrict the remote control session and do not require encrypted communications. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.

  • The Lite Edition supports multiple simultaneous file transfers and recursive sub-folders transfers. It supports relay mode but does not support repeater mode. It includes the customizable Toolbox application. It does not support encryption, view-only mode or password protected customer modules. The splash, customer module program icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.

    • $434.50 single tech seat         $391.00 Save 10% by paying within 15 days of starting the trial

    • Add $121.00 for additional tech seats

    • or $874.50 with 5 tech seats
      

• DualDesk Expert edition
  DualDesk Expert Edition is designed for Help Desks, Support Centres, Technicians and individuals that need to password protect the download module and/or to give the remote user the option to restrict the remote control session. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.

  • The Expert Edition supports multiple simultaneous file transfers, recursive sub-folder transfers, view-only mode, password protected customer modules and the customizable Toolbox application. It supports relay mode but does not support repeater mode or encryption. The splash, customer module program icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.

    • $544.50 single tech seat         $490.00 Save 10% by paying within 15 days of starting the trial

    • Add $132.00 for additional tech seats

    • or $984.50 with 5 tech seats
      

• DualDesk Professional edition * Very popular choice *
  The Professional Edition is designed for Help Desks, Support Centres, Technicians, Accountants and individuals that need to give the remote user the option to restrict the remote control session or if they are supporting Doctors, Lawyers and other institutions that require encrypted communications. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.

  • The Professional Edition enables all available features including encryption, repeater mode, view-only mode, password protected customer modules and the customizable Toolbox application. The splash, customer module program icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.

    • $874.50 single tech seat         $787.00 Save 10% by paying within 15 days of starting the trial

    • Add $154.00 for additional tech seats

    • or $1424.50 with 5 tech seats
      

• DualDesk Executive edition * Best seller *
  The Executive Edition customer module installer/launcher is custom programmed with your copyright, contact information, custom text and company logo in the splash screen and icon to present a more professional image to your remote customers. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.

  • The Executive Edition is the same as the Professional Edition but the customer module installer is custom programmed to your specifications (icon, splash, text, copyright, company name). The executable still shows DualDesk as the name of the program. The splash, customer module program icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.

    • $1094.50 single tech seat         $985.00 Save 10% by paying within 15 days of starting the trial

    • Add $170.50 for additional tech seats

    • or $1644.50 with 5 tech seats
      

• DualDesk Corporate edition * Best value *
  The Corporate Edition customer side interfaces are custom programmed with your company name, text, icons and logos to present a more professional image to your remote customers but to save programming costs the technician side software still displays DualDesk. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.

  • The Corporate Edition is the same as the Professional Edition but the entire customer module is custom programmed to your specifications (icons, splash, text, copyright, company name). The executable does not show DualDesk as the program name. The splash, customer module program icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.

    • $2194.50 single tech seat         $1975.00 Save 10% by paying within 15 days of starting the trial

    • Add $203.50 for each additional tech seats

    • or $2964.50 with 5 tech seats
      

• Site License
  Allows unlimited technician seats at one site or one location. Cost is in addition to the single edition cost.
  Note: Unlimited Customers can be supported from a single technician seat without the need for this license.

  • $1094.50
    

• Global - Multi-Site License
  Allows Unlimited technicians seats anywhere within your organisation, This is NOT a license to re-distribute the DualDesk software. This cost is in addition to the single edition cost above.
  Note: Unlimited Customers can be supported from a single technician seat without the need for this license.

  •  $2194.50

Get more info from Pixel ITT about DualDesk

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Our own experience with DualDesk (by Pixel ITT)

in 2005, Pixel ITT had been looking for some remote support solution for some time. Like a lot of IT Support Professionals, we were spending a lot of time between jobs, in the car driving or parking. In our average day we would waste hours in the traffic, unable to immediately help customers with their urgent issues.

That travelling time would be much better spent connected remotely with those same customers, helping them, showing them and solving their computer issues and problems.

At last, Computer Remote Control Software that Works

With DualDesk we've found real remote desktop support software that simply works, consistently, fast, easily.

How does DualDesk connect through firewalls

As long as the customers computer can connect to the internet, Dual desk will most probably work. DualDesk software on the customers pc make an outgoing connection direct to the tech support remote system.

Click – Quick – Connect – Remote service started

Our customers click a website link, and then under the direction of our staff connect direct into a support system, usually in 2 to 5 minutes, even on dial-up connections.

The Remote Support Software Pixel ITT’s hooked on
and Now Selling.

As soon as Pixel ITT tested DualDesk, pc remote support software, we were hooked. Customers were amazed and impressed when we tried the remote software with them.

Whether they were in Tasmania, Western Australia, Queensland, or Cronulla, using dial-up or Broadband, we were there in just a few minutes.

Pixel ITT, Australian Reseller for DualDesk Remote Support Software.

We're ready to help you with demonstrations, configuration assistance, advice, pricing.
Call 02 9529 6600 or contact Pixel ITT online

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Client Testimonials

Happy customers, quick online service, more repeat business

Here's what one of our customers thinks of the ASAP Remote Support service Pixel ITT provide using Advantig DualDesk Remote support control help desk software.

"As a constant user of computers both in my office and professionally at events ASAP remote service is an absolute Godsend. The small problem I was having that introduced the service was fixed in about 8 minutes. I can see a whole raft of uses for my business locally and in remote locations. An absolutely brilliant concept, thank you Pixel ITT!"
Robert Gunn, IMC Productions IMC Productions

Robert, as a happy client, often refers friends and colleagues to Pixel ITT for some quick remote support service, too.

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Professionals experience providing support with DualDesk.

Pixel ITT asked one of our IT Professional clients for feedback on how DualDesk had helped their business provide training and support for customers. 

AGDATA Australia use Dual Desk to help us provide support to our rural clients
AGDATA Australia is a Queensland based software developer producing accounting and production software for the agricultural industries of Australia. We feel that quality support for our product is as important as the quality of the software itself.
We purchased Dual Desk early in 2008 to help us provide support to our rural client base. The system has been absolutely great in providing a simple to implement support solution.
Our clients are in rural areas of Australia and typically do not have the high speed and high reliability internet connections that we take for granted in the cities. Dual Desk has proved capable and reliable even over these slow, high latency connections.
Pixel ITT have been prompt and capable in addressing the very few issues that we have had in running the system.
I have no hesitation in endorsing Dual Desk and Pixel ITT.
Mark Leahy, AGDATA Australia

"ZIENNA Logic provides CRM solutions to small to medium enterprises.
The clients we service vary in IT skills and it's often a challenge to talk through their requirements. In the past, we spent long periods of time talking to a client over the phone on training and support issues.
Now, with Dual Desk, we easily connect to their PC and assist them with their requirements. It has saved us many hours of phone calls and added a new level of sophistication to the service we provide."
Richard Zielinski, ZIENNA Logic

Oz Web Design Sydney trains the CMS client from their office
The Dual Desk software is not great, it is FANTASTIC.
I had a client rang me this morning with a question regarding to our TeaBreak Content Management System, this is almost impossible to explain over the phone and would normally require an onsite training session. With your Dual Desk, I was able to train the client from our office, it saved me over 1 hour travelling time. Love it.
By the way, thank you soooo much to your support on the Dual Desk installation and configuration. "
Kenny Chen Oz Web Design Sydney

 

News
DualDesk
Version 20.2.0.0 released
12/10/2009
DualDesk news

DualDesk pc remote support works with Windows 7, 2008, Vista, 2003, XP in application mode, service mode and safe mode!

download DualDesk

more info please .. about DualDesk remote control for pc remote support service

Demo video of Tech Remote Session (without sound) video of DualDesk version 20.2 controlling a Vista Ultimate 64bit PC. Demonstrates the graphics performance and responsiveness of the latest DualDesk software

Demo video of Tech Remote Session with sound NB. Sound version of DualDesk is still under development